The RAG pipeline, end to end
Ingestion (PDFs, tickets, wikis, databases) → metadata-aware chunking → embeddings → hybrid vector-plus-keyword retrieval → reranking → permission filtering → guarded generation with citations. Each stage has independent quality metrics.
Retrieval quality decides everything
Most RAG failures are retrieval failures: wrong chunks, stale docs, or missing permissions context. Hybrid search with cross-encoder reranking consistently beats pure vector search on enterprise corpora in our builds.
Permissions at retrieval time
Filter by tenant and role before the LLM ever sees context. Post-generation filtering leaks through paraphrase; pre-retrieval filtering is the only safe pattern for multi-tenant assistants.
Evals before opinions
Collect 50–200 real user questions with ideal answers, score faithfulness and precision per release, and block deploys on regression. This harness — not model choice — is what makes RAG production-ready.
Deployment patterns
Managed APIs with DPAs for speed, VPC-hosted models for regulated data, fully on-premise open models for strict residency. We benchmark all three against your eval set so the trade-off is measured, not guessed.